FAQ

Everything you want to know about pricing, how matching works, and what to expect before and after you connect with your VA.

Pricing & Payment

1. How much does a VA match cost?

After you pay a one-time match fee to unlock your top three matches in your selected tier, pricing is:

  • Growth VAs$197 one-time match fee
    1–3 years of experience | Typically $25/hr (paid directly to your VA)
  • Executive VAs$497 one-time match fee
    3–5 years of experience | Typically $40/hr (paid directly to your VA)
  • White-Glove VAs$997 one-time match fee
    5+ years of experience | Typically $60/hr (paid directly to your VA)

You'll see preview profiles across all tiers before unlocking your top three matches.

2. How much do I pay my VA?

You pay a one-time match fee to unlock contact details. After matching, you and your VA agree directly on hourly rates.

Getting Started

3. How quickly can I get started?

The match form takes about 20 minutes. You'll see curated preview matches across all tiers instantly, and you can unlock all 3 matches in your selected tier to begin working with your chosen VA as soon as you're ready.

4. What's on the match form?

Multiple-choice questions designed to tailor your matches, including:

  • Response time and availability preferences
  • Tools and platforms you use most often
  • Personality and work-style alignment
  • Specific skills and support needed
5. What do I get when I receive my 3 matches?

You'll see detailed preview match profiles across all tiers showing alignment to your preferences, including percentages and strongest areas. After you pay the one-time match fee, your top three matches are unlocked with contact information so you can connect directly.

6. What if I want to interview my VA?

Totally up to you. Once you unlock your top three matches, you can review their full profiles and set up a quick interview before making your final decision.

7. What if I want to see their resume?

Each match includes a comprehensive profile. If you'd still like a full resume, you can request it directly from the VA once you unlock their contact information. Many entrepreneurs find match profiles faster and more useful than traditional resumes.

8. What if my first 3 top matches aren't a fit?

You can purchase another match round to unlock additional curated matches — though most entrepreneurs find their VA within their first round.

Fit & Flexibility

9. Can I hire my VA part-time or full-time?

Yes. Start part-time and scale up as you grow — or go full-time right away.

10. What time zone will they work in?

All of our VAs are U.S.-based, so you'll have clear communication and time-zone alignment.

11. How quickly will my VA respond once we start working together?

Set your expectations for response time on the match form — we factor this into your matches so you're aligned from day one.

12. What if I need more than one VA?

Each match form is tailored to a specific role. If you're hiring for different needs (e.g., admin and marketing), complete a separate match form for each role and unlock a new match round for each.

13. Can I request additional matches later?

Yes — request another match round anytime as your business evolves.

14. What if I need my VA to speak Spanish (or another language)?

Indicate language preferences on the match form. We factor this into your curated matches.

15. Do VAs handle specialized work like bookkeeping or marketing strategy?

Growth and Executive Virtual Assistants focus on daily execution and admin (scheduling, inbox, project coordination, bookkeeping entries, marketing updates). White-Glove Virtual Assistants bring deeper experience, and some provide strategic support in operations, bookkeeping, or marketing.

If strategy is important, select the White-Glove tier on the match form so it's weighted in your matches.

16. Do you specialize in certain industries?

We match entrepreneurs with U.S.-based Virtual Assistants across many industries, using a process tailored for founders, solopreneurs, coaches, consultants, and growing small businesses.

Trust & Reliability

17. How do you ensure VAs haven't cheated on their skills tests?

We use proprietary software to analyze assessment responses alongside each candidate's resume and profile, ensuring consistency between demonstrated skills and stated experience.

18. Can I trust my VA with sensitive information?

Yes. Our VAs are professionals who understand confidentiality. You control access, and we recommend best practices such as using a password manager.

19. What if my VA quits?

You unlock three curated matches per round. If one isn't a fit or becomes unavailable, you can connect with the others. If needed, you can unlock another match round at any time.

20. Do you place VAs outside the U.S.?

No. All Virtual Assistants are U.S.-based for alignment and communication.

21. What if I want my VA to work in person?

myVAmatch is designed for Virtual Assistants. If you require in-person work, this may not be the right fit — unless a match happens to be local.

Tools & Agreements

22. What tools and apps can my VA use?

Your VA works within your existing stack — Google Workspace, Slack, Asana, social platforms, and more. We factor the tools and workflows you rely on into your matches so you're aligned from day one.

23. Do you require long-term contracts?

No long-term contracts. After matching, your working terms are directly between you and your VA.

24. Do you provide an agreement or contract?

No. Most entrepreneurs use a simple independent contractor agreement. myVAmatch doesn't supply or manage contracts — you and your VA handle that directly.

25. Do you offer support after I'm matched?

We handle the matching. After that, you and your VA manage the working relationship directly.

26. Do I have to get on a sales call?

No sales calls. Complete the match form and receive your curated top 3 matches instantly.

Big Picture

27. Why is this the best place to find my VA?

If you've tried hiring before, you know the pain:

  • Overseas time-zone misalignment
  • Resume piles with no clear signal
  • Endless interviews without guaranteed fit
  • Freelancer platforms with uncertainty and ghosting

myVAmatch eliminates the noise. Complete one ~20-minute form and instantly preview your top 3 matches in each tier — then unlock contact details for all 3 matches in your selected tier. No job posts. No resume piles. No waiting.

28. What if I've never hired a VA before?

The process is simple, even if it's your first time. The match form guides you step by step, and your selected VA is aligned to your needs so you can get started confidently.

29. Having a technical issue or something not working?

If your dashboard isn't loading, please try refreshing your browser first. If the issue persists — or something else isn't working as expected — email hello@myvamatch.com and we'll investigate.